Returns must be authorized by us and requested within 30 days of receipt. A 15 – 25% restock fee will be incurred. No return request will be accepted after 90 days.
Return Merchandise Authorization
Please contact our Customer Service department at (800) 869-7044 with return related questions. A return authorization number and request form must be obtained from us prior to returning merchandise. Merchandise must be returned in original packaging, freight prepaid, with the RMA number. No products will be accepted as a return without an RMA# and written approval on the RMA request. A 15 – 25% restocking fee will be applicable for all approved returns. Merchandise must be returned in new, unused condition. Custom orders and orders invoiced more than 90 days prior, are not eligible for return. We will not accept return shipments sent collect or COD.
NOTE: Products that are received wet and/or dirty will be assessed a cleaning fee.